Terms Conditions

Terms & Conditions – Voliwin eCommerce

Effective Date: 1st April 2026

Welcome to Voliwin eCommerce. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

• These Terms govern your use of the Voliwin website and services.
• By using this website, you confirm that you are at least 18 years old or using it under supervision.
• We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Services

• Voliwin offers FMCG products, saffron, and goods from SHGs, individual manufacturers, and artisans.
• Product images are for reference; actual products may slightly vary in color, size, or appearance.
• Natural products (like saffron) may have variations in quality, texture, or aroma.

3. Pricing & Payments

• All prices are listed in INR and may change without prior notice.
• We accept payments via UPI, debit/credit cards, net banking, and other supported methods.
• Orders will be processed only after successful payment confirmation (except COD if available).

4. Order Acceptance & Cancellation

• We reserve the right to accept or cancel any order at our discretion.
• Orders once placed cannot be cancelled after dispatch.
• If cancellation is allowed, refunds will be processed within a reasonable time.

5. Shipping & Delivery

• Delivery timelines are estimated and may vary due to logistics or unforeseen circumstances.
• Voliwin is not liable for delays caused by courier partners or external factors.
• Risk of loss passes to the customer upon delivery.

6. Return, Refund & Replacement

• Due to the nature of FMCG and perishable products:
  ❌ No Return / No Exchange
• ✅ Replacement or refund is allowed only if:
  • Product is damaged
  • Wrong item delivered
• Customers must report issues within 24–48 hours of delivery with photo/video proof.
• Claims without proper evidence may not be accepted.

7. Seller / Vendor Responsibility

• Voliwin acts as a platform connecting customers with SHGs, artisans, and manufacturers.
• Sellers are responsible for:
  • Product quality
  • Accurate descriptions
  • Packaging standards
• Voliwin is not directly liable for seller-related defects but will assist in resolving disputes.

8. User Responsibilities

You agree not to:

• Provide false or misleading information
• Misuse the platform or attempt fraud
• Violate any applicable laws

9. Intellectual Property

• All content on this website (logo, text, images, design) is the property of Voliwin.
• Unauthorized use, copying, or reproduction is strictly prohibited.

10. Limitation of Liability

• Voliwin shall not be liable for:
  • Indirect or incidental damages
  • Losses due to misuse of products
  • Natural variations in product quality
• Products sold are not intended as medical advice unless explicitly stated.

11. Privacy

• Your use of the website is also governed by our Privacy Policy.

12. Force Majeure

• Voliwin is not responsible for failure or delay due to events beyond control (natural disasters, strikes, transport issues, etc.).

13. Governing Law & Jurisdiction

• These Terms shall be governed by the laws of India.
• All disputes shall fall under the jurisdiction of Malur, Karnataka courts only.

14. Contact Information

For any queries or complaints:

Voliwin eCommerce
Email: voliwinshopping@gmail.com, voliwin.india@yahoo.com

Phone: +91 9481916726

Address: 2^nd Cross, Araleri Main Road, Malur – 563130