Terms & Conditions – Voliwin eCommerce
Effective Date: 1st April 2026
Welcome to Voliwin eCommerce. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
- General
- These Terms govern your use of the Voliwin website and services.
- By using this website, you confirm that you are at least 18 years old or using it under supervision.
- We reserve the right to update or modify these Terms at any time without prior notice.
- Products & Services
- Voliwin offers FMCG products, saffron, and goods from SHGs, individual manufacturers, and artisans.
- Product images are for reference; actual products may slightly vary in color, size, or appearance.
- Natural products (like saffron) may have variations in quality, texture, or aroma.
- Pricing & Payments
- All prices are listed in INR and may change without prior notice.
- We accept payments via UPI, debit/credit cards, net banking, and other supported methods.
- Orders will be processed only after successful payment confirmation (except COD if available).
- Order Acceptance & Cancellation
- We reserve the right to accept or cancel any order at our discretion.
- Orders once placed cannot be cancelled after dispatch.
- If cancellation is allowed, refunds will be processed within a reasonable time.
- Shipping & Delivery
- Delivery timelines are estimated and may vary due to logistics or unforeseen circumstances.
- Voliwin is not liable for delays caused by courier partners or external factors.
- Risk of loss passes to the customer upon delivery.
- Return, Refund & Replacement
- Due to the nature of FMCG and perishable products:
❌ No Return / No Exchange - ✅ Replacement or refund is allowed only if:
- Product is damaged
- Wrong item delivered
- Customers must report issues within 24–48 hours of delivery with photo/video proof.
- Claims without proper evidence may not be accepted.
- Seller / Vendor Responsibility
- Voliwin acts as a platform connecting customers with SHGs, artisans, and manufacturers.
- Sellers are responsible for:
- Product quality
- Accurate descriptions
- Packaging standards
- Voliwin is not directly liable for seller-related defects but will assist in resolving disputes.
- User Responsibilities
You agree not to:
- Provide false or misleading information
- Misuse the platform or attempt fraud
- Violate any applicable laws
- Intellectual Property
- All content on this website (logo, text, images, design) is the property of Voliwin.
- Unauthorized use, copying, or reproduction is strictly prohibited.
- Limitation of Liability
- Voliwin shall not be liable for:
- Indirect or incidental damages
- Losses due to misuse of products
- Natural variations in product quality
- Products sold are not intended as medical advice unless explicitly stated.
- Privacy
- Your use of the website is also governed by our Privacy Policy.
- Force Majeure
- Voliwin is not responsible for failure or delay due to events beyond control (natural disasters, strikes, transport issues, etc.).
- Governing Law & Jurisdiction
- These Terms shall be governed by the laws of India.
- All disputes shall fall under the jurisdiction of Malur, Karnataka courts only.
- Contact Information
For any queries or complaints:
Voliwin eCommerce
Email: voliwinshopping@gmail.com, voliwin.india@yahoo.com
Phone: +91 9481916726
Address: 2nd Cross, Araleri Main Road, Malur – 563130


