Other Policies

1. Payment Policy – Voliwin

Effective Date: 1^st April 2026

1. We accept payments via UPI, debit/credit cards, net banking, and approved digital wallets.
2. All payments must be completed at the time of order placement (except COD, if available).
3. Orders will be processed only after successful payment confirmation.
4. Voliwin is not responsible for payment failures due to bank or gateway issues.
5. If payment is deducted but order is not confirmed, refund will be processed within 5–7 business days.
6. All transactions are processed through secure third-party payment gateways.
7. Customers must ensure correct payment details while placing orders.
8. Prices are inclusive/exclusive of taxes as displayed on the website.
9. Voliwin reserves the right to cancel any suspicious or fraudulent transactions.
10. Payment disputes will be handled as per applicable Indian banking regulations.

2. Product Disclaimer Policy – Voliwin

Effective Date: 1^st April 2026

1. Products sold on Voliwin include FMCG, saffron, and natural/artisan goods.
2. Natural products may vary in color, texture, aroma, or appearance.
3. Product images are for representation purposes only.
4. Results or benefits from natural products may vary from person to person.
5. We do not claim any medicinal or therapeutic guarantees unless specified.
6. Customers are advised to read product descriptions carefully before purchase.
7. Voliwin is not responsible for misuse of products by customers.
8. Storage conditions may affect product quality.
9. Slight variations in batches are normal for natural and handmade products.
10. Customers accept these variations by purchasing from our platform.

3. Warranty / Quality Policy – Voliwin

Effective Date: 1^st April 2026

1. Voliwin ensures that all products meet basic quality standards before dispatch.
2. Most FMCG and natural products do not carry a formal warranty.
3. Seller/manufacturer is responsible for product quality assurance.
4. Replacement is provided only for damaged or incorrect items (as per policy).
5. Quality issues must be reported within 24–48 hours of delivery.
6. Proof (photo/video) is mandatory for quality complaints.
7. Voliwin will verify issues before approving replacement or refund.
8. Products must be unused and in original condition for claims.
9. Warranty (if applicable) is as per individual seller/manufacturer terms.
10. Voliwin acts as a facilitator between customer and seller.

4. Complaint & Support Policy – Voliwin

Effective Date: 1^st April 2026

1. Customers can raise complaints via email, phone, or WhatsApp support.
2. All complaints must include Order ID and issue details.
3. Complaints must be raised within 48 hours of delivery (for product issues).
4. Our support team will acknowledge complaints within 24–48 hours.
5. Resolution time depends on case complexity (usually 3–7 days).
6. Valid proof (photos/videos) may be required for investigation.
7. False or misleading complaints may be rejected.
8. Support is available for order, payment, delivery, and product issues.
9. Voliwin aims to provide fair resolution between buyer and seller.
10. Final decision on disputes rests with Voliwin management.

5. Vendor / Seller Policy – Voliwin (VERY IMPORTANT)

Effective Date: 1^st April 2026

1. Voliwin allows SHGs, artisans, farmers, and manufacturers to sell products on the platform.
2. Sellers must provide accurate product details, pricing, and images.
3. Sellers are responsible for product quality, packaging, and compliance.
4. Any false information or poor-quality products may lead to suspension.
5. Sellers must ensure timely order fulfillment and dispatch.
6. Voliwin reserves the right to reject or remove listings without notice.
7. Commission or fees (if applicable) will be defined in seller agreement.
8. Sellers must comply with all applicable Indian laws and GST regulations.
9. Customer complaints related to product quality will be shared with sellers for resolution.
10. Voliwin acts as a marketplace platform and is not the manufacturer of listed products.

For any issues, contact:

Voliwin eCommerce
Email: voliwinshopping@gmail.com, voliwin.india@yahoo.com

Phone: +91 9481916726

Address: 2^nd Cross, Araleri Main Road, Malur – 563130