Return, Refund & Exchange Policy – Voliwin

👉 “No Returns. Replacement only for damaged or incorrect items (within 48 hours).”

Effective Date: 1^st April 2026

1. No Return Policy

We do not accept returns or exchanges for any products once delivered.

2. Limited Replacement / Refund

Replacement or refund is allowed only if:

• Product is damaged
• Product is defective
• Wrong item is delivered

3. Reporting Time

Customers must report issues within 24–48 hours of delivery.

4. Proof Requirement

Valid proof is mandatory:

• Photos or videos of the product
• Unboxing video (recommended)
• Order details

5. Verification Process

All requests will be verified by our team before approval.

6. Refund Timeline

Approved refunds will be processed within 5–7 business days to the original payment method.

7. Replacement Condition

Replacement will be provided subject to product availability.

8. Non-Eligible Cases

No refund/replacement will be provided for:

• Change of mind
• Used or partially consumed products
• Delay in complaint beyond 48 hours
• Natural variations in color, smell, or texture
• Incorrect address provided by customer

9. Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, cancellation is not allowed.

10. Contact Support

For any issues, contact:
Voliwin eCommerce
Email: voliwinshopping@gmail.com, voliwin.india@yahoo.com

Phone: +91 9481916726

Address: 2^nd Cross, Araleri Main Road, Malur – 563130